Monitoring - An unexpected surge in traffic to API endpoints used to return bios and driver update recommendations is causing transient intermittent failures. We are working to stabilize the service and are currently seeing traffic normalize. Will continue to monitor as we verify the fix.
May 28, 2026 - 19:32 UTC
Add-ons, beta features, and integrations [US] Operational
Hardware Support Operational
Labs Operational
Printers Operational
ServiceNow Operational
WXP Collaboration Operational
Wolf Protect and Trace Operational
Add-ons, beta features, and integrations [EU] Operational
Hardware Support Operational
Labs Operational
Printers Operational
ServiceNow Operational
WXP Collaboration Operational
Wolf Protect and Trace Operational
Analytics, reporting, and alerts [US] Operational
Alerts Operational
Experience Score Operational
Insights and Reports Operational
Pulses Operational
Analytics, reporting, and alerts [EU] Operational
Alerts Operational
Experience Score Operational
Insights and Reports Operational
Pulses Operational
Authentication and user access [US] Operational
Account management Operational
Authorization Operational
Licensing, subscriptions and entitlements Operational
Sign In Operational
User management Operational
Authentication and user access [EU] Operational
Account management Operational
Authorization Operational
Licensing, subscriptions and entitlements Operational
Sign In Operational
User management Operational
Developer and partner tools [US] Operational
Developer Portal Operational
Partner Services Operational
Developer and partner tools [EU] Operational
Developer Portal Operational
Partner Services Operational
Device management [US] Degraded Performance
Groups Operational
PC details Operational
PC enrollment Operational
PC list Operational
Remediations Degraded Performance
In-Band Remote Connect Operational
Device management [EU] Operational
Groups Operational
PC details Operational
PC enrollment Operational
PC list Operational
Remediations Operational
In-Band Remote Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 28, 2026

Unresolved incident: Transient failures in remediation workflows.

May 27, 2026

No incidents reported.

May 26, 2026
Postmortem - Read details
May 26, 13:08 UTC
Resolved - This incident has been resolved.
May 26, 13:06 UTC
Update - We are continuing to investigate this issue.
May 26, 13:06 UTC
Update - We are continuing to investigate this issue.
May 26, 13:00 UTC
Update - We are continuing to investigate this issue.
May 26, 12:50 UTC
Update - We are continuing to investigate this issue.
May 26, 12:27 UTC
Investigating - We are currently investigating the issue
May 26, 12:27 UTC
May 25, 2026
Completed - The scheduled maintenance has been completed.
May 25, 04:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 03:30 UTC
Scheduled - Application services dependent on DocumentDB will be temporarily unavailable during the upgrade window.
May 25, 03:19 UTC
Completed - The scheduled maintenance has been completed.
May 25, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 03:31 UTC
Scheduled - Application services dependent on DocumentDB will be temporarily unavailable during the upgrade window.
May 25, 03:21 UTC
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Resolved - This incident has been resolved,
May 22, 17:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 22:00 UTC
Update - We are continuing to investigate this issue.
May 21, 21:50 UTC
Update - This issue is resolved now, as we've adjusted cache rules to prevent request throttling. Team will continue to monitor.
May 21, 21:50 UTC
Investigating - We are investigating reports of intermittent issues accessing Remediations service URLs
May 21, 19:09 UTC
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.